Refund policy

Returns, refunds and cancellation

Contact Everything Woman at truehavenstore8@gmail.com. Send written cancellations and returns to Everything Woman, 11 Frimley Crescent, CR0 0RH, United Kingdom. Include your order number or other proof of purchase.

Changing your mind

For eligible online purchases, tell us you wish to cancel within 14 days after delivery. You then have 14 days to send the goods back. You do not need to give a reason or obtain our permission to exercise this right. You may inspect goods as you would in a shop; excessive handling may reduce your refund. Sale items have the same statutory rights.

We refund the purchase price and the basic outbound delivery charge when the whole order is cancelled. Any premium over standard delivery is not refundable. Refunds use the original payment method without a refund fee. We may withhold a cancellation refund until we receive the goods or evidence that you sent them back, whichever is earlier, and will refund within 14 days of that point.

You pay direct return postage for a change-of-mind return. We cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods. Please contact us before returning unsafe or damaged items so we can arrange an appropriate method.

Faulty or incorrect goods

Your statutory rights under the Consumer Rights Act 2015 are not limited by this policy. Goods must be of satisfactory quality, fit for purpose and as described. You normally have a 30-day short-term right to reject non-conforming goods; repair, replacement, price reduction or final rejection rights may also apply. A warranty is not required to exercise statutory rights.

Hygiene and exceptions

We do not apply blanket exclusions to beauty products, underwear or sale goods. A statutory hygiene exception applies only where goods were sealed for genuine health or hygiene reasons, are unsuitable for return once unsealed and have been unsealed after delivery. Faulty-goods rights remain. Any applicable product-specific exception will be explained before purchase.

Any more generous return promise made when an earlier order was placed will still be honoured for that order.

Optional cancellation form

To: Everything Woman, 11 Frimley Crescent, CR0 0RH, United Kingdom; truehavenstore8@gmail.com.

I give notice that I cancel my contract for the following goods:
Goods / order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):

You may use this form or send any other clear cancellation statement.